Make a claim here
If you discover that there is a compensation claim to be made, you can make a claim below.
Making a claim
Client Money Protect (CMP) offers a simple, clear claims process that is easy to use and understand.
If you have any concerns about your money’s security and have been unable to contact your letting agent or settle the issue with them, you should:
- make sure to minimise any losses, such as arranging for a tenant to pay the rent directly to you
- contact us and follow our compensation claim process
If you are a landlord or tenant and your agent has misappropriated your money, then you may be able to make a compensation claim to Client Money Protect (CMP).
Starting your claim
In the first instance please check our agent search List to see if the agent is a CMP member.
You will need to report the incident to your local police station and obtain a crime reference number.
To raise a claim application for compensation you will need
- Crime Reference Number
- Download and complete the CMP claim form
- Provide supporting evidence
Send us your completed claim form and supporting documents
Use the button below to send us your form & supporting evidence
Claims Notification Board
We are currently accepting applications for compensation claims for the following agents that no longer hold membership with CMP:
- Richard Tarrant & Neal Stuart T/A Aldous Craig, Devon House, 1 High Street, Thames Ditton, KT7 0SD Closing date for Compensation Claim Application: 24/03/2026
