Support
How would you like to get help?
Select the option that is most convenient to you.
You can contact us by email, live chat, or phone.
Phone
Monday to Friday – 09:00 to 13.00
0333 321 9414
Live chat
Monday to Friday – 09:30 – 17:30
Frequently asked questions
How can we help you?
If you are an agent who carries out residential letting and property management, and you handle client money which relates to the lettings work for any property with a tenancy, you are legally required to be a member of a client money protection scheme.
The penalty for breaking the transparency requirements is a fine of up to £5,000. For more detail see here.
You will need to show your:
- ring-fenced client bank account: this is a ring-fenced client money account with a bank or building society authorised by the Financial Conduct Authority
- Professional Indemnity insurance: the current schedule which is up to date
- Redress membership: the certificate which is current and up to date
- Transparency requirements: legally you must display your annual Client Money Protect membership certificate and the Client Money Protect logo/window sticker in all offices and on your business website link. Click here for more info
- Compliance with our Membership rules: throughout your membership (Membership Rules)
We are a government authorised client money protection membership scheme for property agents in the England who carry out lettings and property management work . Our insurance protects the client money held and provides a financial guarantee if it is stolen or misappropriated by the member.
You can complain about the process or service we have provided, and you can find our complaints procedure on the website. Most complaints will be dealt with within five working days.
We do not currently offer members this option.
You can join Client Money Protect online here. Before joining, you will need a ring-fenced client account with a UK bank or building society, professional indemnity insurance and to be a member of a government approved consumer redress scheme. Any deposit you take will need to be protected in a government approved tenancy deposit scheme. We may be able to help with any of these if you call us on (link to number)
