What is client money protection?

Client money protection is a form of insurance that protects landlords’ and tenants’ money held by an agent they use and provides compensation if the client money is misappropriated.

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Benefits for tenants and landlord

Provides protection

Provides protection

Safeguards your money (such as rent and holding deposits) from misappropriation/theft

Guarantees security

You won’t be out of pocket/will receive compensation if the worst happens

Offers peace of mind

Offers peace of mind

You can relax in the knowledge that your agent is compliant with current legislation

Who is Client Money Protect?

Client Money Protect is a government authorised membership scheme for letting and property agents in the private rented sector. We are the UK’s largest independent client money protection scheme.

How does it protect you?

It is a legal requirement for letting and property agents who hold client money to be a member of a client money protection scheme and ring-fence money they hold on their customers’ behalf. If your money is lost, stolen or the agent goes into administration, you can contact the agent’s client money protection scheme to make a claim for compensation.

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What do I need to look out for?

Certificate of membership

All Client Money Protect members must display their certificate in their office and on their website.

Window sticker

All Client Money Protect members should have our window sticker on display in their office.

Client Money Protect logo

All Client Money Protect members should have our logo displayed on their website.

How to make a claim?

How to make a claim?

Step 1

Report

If you are unable to contact your letting agent, report this to the local police and get a crime reference number.

Download our guide to making a compensation claim. This will help you understand what evidence we will need.

Start your claim, download our claim form, fill in the details and press send.

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Our claims notification board

We are currently accepting applications for compensation claims for the following agents that no longer hold membership with Client Money Protect:

  • Ash Residential Property Management Ltd T/A ARPM, Cardinal Point, Park Road, WD3 1RE Closing date for Compensation Claim Application: 30/09/2022
  • James Kitcher inc. Cotswold Lettings & Sales, 5 Middle Row, Chipping Norton, OX7 5NH Closing date for Compensation Claim Application: 18/12/2021
  • Homepoint Estate Agents Ltd - 05039584, 122 Castle Croft Road, Wolverhampton, WV3 8LU Closing date for Compensation Claim Application: 15/02/2022