What is client money protection?
Client money protection is a form of insurance that protects landlords’ and tenants’ money held by an agent they use and and provides compensation if the client money is misappropriated leading to the insolvency of the agent.
Benefits for tenants and landlord
Provides protection
Safeguards your money (such as rent and holding deposits) from misappropriation/theft
Guarantees security
You won’t be out of pocket/will receive compensation if the worst happens
Offers peace of mind
You can relax in the knowledge that your agent is compliant with current legislation
Client Money Protect is a government authorised membership scheme for letting and property agents in the private rented sector. We are the UK’s largest independent client money protection scheme.
It is a legal requirement for letting and property agents who hold client money to be a member of a client money protection scheme and ring-fence money they hold on their customers’ behalf. If your money is lost, stolen/misappropriated leading to the agent becoming insolvent or going into administration, you can contact the agent’s client money protection scheme to make a claim for compensation.
What do I need to look out for?
Certificate of membership
All Client Money Protect members must display their certificate in their office and on their website.
Window sticker
All Client Money Protect members should have our window sticker on display in their office.
Client Money Protect logo
All Client Money Protect members should have our logo displayed on their website.
How to make a claim?
How to make a claim?
Report
If you are unable to contact your letting agent, report this to the local police and get a crime reference number.
Download our guide
Download our guide to making a compensation claim. This will help you understand what evidence we will need.
Complete the claim form
Start your claim, download our claim form, fill in the details and press send.
Our claims notification board
We are currently accepting applications for compensation claims for the following agents that no longer hold membership with Client Money Protect:
- Richard Tarrant & Neal Stuart T/A Aldous Craig, Devon House, 1 High Street, Thames Ditton, KT7 0SD Closing date for Compensation Claim Application: 24/03/2026
