Make a claim here

If you discover that there is a compensation claim to be made, you can make a claim below.


Making a claim

Client Money Protect (CMP) offers a simple ,clear claims process that is easy to understand and use

Before raising a compensation claim with us please Download and read the ‘Guide to making a Compensation Claim’

TipImmediately after you are aware that your Agent has misappropriated your money and your unable to establish contact with them you should ensure you mitigate your losses. For example arranging for the tenant to pay future rent to you directly.

If you are a Landlord or Tenant and your Agent has misappropriated your money you may be able to make a compensation claim to Client Money Protect (CMP)

Starting your claim

In the first instance please check our Agent search List to see if the agent is a CMP member.

You will need to report the incident to your local police station and obtain a crime reference number.

To raise a claim application for compensation you will need

  • Crime Reference Number
  • Download and Complete the CMP claim form
  • Provide supporting evidence (type of the evidence we require can be found in the ‘Guide to making a compensation claim’).
Once we receive your Compensation Form, CMP will investigate the circumstances and ascertain whether your letting agent has indeed taken your money. Until we have undertaken this investigation we cannot release any compensation to you.

Send us your completed claim form + supporting documents

Use the button below to send us your form & supporting evidence


Claims Notification Board

We are currently accepting applications for compensation claims for the following agents that no longer hold membership with CMP:

  • Ash Residential Property Management Ltd T/A ARPM, Cardinal Point, Park Road, WD3 1RE Closing date for Compensation Claim Application: 30/09/2022
  • James Kitcher inc. Cotswold Lettings & Sales, 5 Middle Row, Chipping Norton, OX7 5NH Closing date for Compensation Claim Application: 18/12/2021
  • Homepoint Estate Agents Ltd - 05039584, 122 Castle Croft Road, Wolverhampton, WV3 8LU Closing date for Compensation Claim Application: 15/02/2022