What is client money protection?
Client money protection scheme make sure landlords and tenants can be compensated if their residential letting agents, who are members of a client money protection scheme, have stolen or misappropriated their money that they are holding on behalf of their clients and are no longer trading. Typica
Your agent should be displaying:
Certificate of membership
All Client Money Protect members must display their certificate in their office and on their website.
Window sticker
All Client Money Protect members should have our window sticker on display in their office.
Client Money Protect logo
All Client Money Protect members should have our logo displayed on their website.
We are the UK’s largest independent government authorised client money protection scheme.
It is a legal requirement for letting and property agents who hold client money to be a member of a client money protection scheme and ring-fence money they hold on their customers’ behalf.
If your money is lost, stolen or has been misappropriated and the agent is no longer trading, you can contact the agent’s client money protection scheme to make a compensation claim.
How to make a claim?
If you have concerns and the agent is our member, read this guide and follow the steps below:
Report
If you are unable to contact your letting agent, report this to the local police and get a crime reference number.
Complete the claim form
Start your claim, download our claim form, fill in the details and press send.
Our claims notification board
We are currently accepting applications for compensation claims for the following agents that no longer hold membership with Client Money Protect:
- Peter Morgan Property Group Limited, 35 Windsor Road, Neath, West Glamorgan, SA11 1NB Closing date for Compensation Claim Application: 10/04/2027
- Cavendish Parker Property Consultants Ltd, 487 Hornsey Road, Islington, London, N19 3QL Closing date for Compensation Claim Application: 23/12/2026
