Who are Client Money Protect?

Client Money Protect (CMP) is a Government-authorised membership scheme for lettings and property agents in the UK to protect the client money such as rents and deposits received by our members. If your agent has CMP membership then you can rest assure that your money is protected and the agent is compliant with the current legislation.

 

It is a legal requirement for letting agents to join a client money protection scheme for the benefit of their clients, typically landlords and tenants, to safeguard money they hold on their clients’ behalf. In the event that the owners of the business misappropriate any of this money, landlords and tenants can contact us and make a compensation claim against the agent. If a genuine claim is accepted, the we will recompense the landlord and/or tenant and seek recovery from the letting agent or its owners.

 

How does CMP work?

CMP is an independent membership body that provides full protection to our members, with no individual claim limits. CMP insures its liability against the payment of any claims.

 

How do I know which client money protection scheme my agent is with?

It is mandatory for all CMP members to display their current CMP certificate in their office and the CMP logo in their office window and on their website. If you suspect an agent is a member of CMP and is not displaying our logo please get in touch with us by email to auditandcompliance@clientmoneyprotect.co.uk

 

Look for the logo

 

CMP window sitcker

 

What do I do if I need to make a claim?

  • Step 1: Report the matter to the local police authority and obtain a crime reference number.
  • Step 2: Check our member search area to see if your agent is a member of Client Money Protect.
  • Step 3: Download the guide to Making a Compensation Claim here.
  • Step 4: Make a claim now by downloading the Claim Form or alternatively contact us on 0333 321 9414.
 

Resources for landlords & tenants

Here are a few essential guides for information on CMP - the full range of resources can be found here.